:root {
  --navy: #10203b;
  --steel: #2f6fb0;
  --gold: #c9a24b;
  --bg: #f5f7fa;
  --card: #ffffff;
  --text: #1b2430;
  --muted: #64748b;
  --border: #e2e8f0;
  --danger: #c0392b;
  --success: #1f8a4c;
  --radius: 10px;
}

* { box-sizing: border-box; }

body {
  margin: 0;
  font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Helvetica, Arial, sans-serif;
  background: var(--bg);
  color: var(--text);
}

header.topbar {
  background: var(--navy);
  color: #fff;
  padding: 18px 24px;
  display: flex;
  align-items: center;
  justify-content: space-between;
}

header.topbar h1 {
  font-size: 18px;
  margin: 0;
  font-weight: 600;
  letter-spacing: 0.2px;
}

header.topbar .tag {
  color: var(--gold);
  font-size: 13px;
  font-weight: 500;
}

main {
  max-width: 720px;
  margin: 0 auto;
  padding: 32px 20px 60px;
}

main.wide { max-width: 1080px; }

.card {
  background: var(--card);
  border: 1px solid var(--border);
  border-radius: var(--radius);
  padding: 24px;
  margin-bottom: 20px;
}

.tabs {
  display: flex;
  gap: 4px;
  margin-bottom: 20px;
  border-bottom: 1px solid var(--border);
}

.tab-btn {
  background: none;
  border: none;
  padding: 10px 16px;
  font-size: 14px;
  font-weight: 600;
  color: var(--muted);
  cursor: pointer;
  border-bottom: 2px solid transparent;
}

.tab-btn.active {
  color: var(--navy);
  border-bottom-color: var(--gold);
}

.tab-panel { display: none; }
.tab-panel.active { display: block; }

label {
  display: block;
  font-size: 13px;
  font-weight: 600;
  margin: 14px 0 6px;
  color: var(--navy);
}

label:first-child { margin-top: 0; }

input[type="text"],
input[type="email"],
input[type="tel"],
input[type="password"],
textarea {
  width: 100%;
  padding: 10px 12px;
  border: 1px solid var(--border);
  border-radius: 8px;
  font-size: 14px;
  font-family: inherit;
  background: #fff;
  color: var(--text);
}

textarea { min-height: 110px; resize: vertical; }

input:focus, textarea:focus {
  outline: none;
  border-color: var(--steel);
  box-shadow: 0 0 0 3px rgba(47, 111, 176, 0.15);
}

input[type="file"] {
  font-size: 13px;
  margin-top: 4px;
}

.btn {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  border: none;
  border-radius: 8px;
  padding: 10px 18px;
  font-size: 14px;
  font-weight: 600;
  cursor: pointer;
  background: var(--steel);
  color: #fff;
}

.btn:hover { filter: brightness(1.08); }
.btn:disabled { opacity: 0.6; cursor: default; }

.btn.primary { background: var(--navy); }
.btn.gold { background: var(--gold); color: var(--navy); }
.btn.danger { background: var(--danger); }
.btn.ghost {
  background: transparent;
  color: var(--steel);
  border: 1px solid var(--border);
}

.btn.small { padding: 6px 12px; font-size: 12.5px; }

.actions {
  display: flex;
  gap: 10px;
  margin-top: 18px;
}

.msg {
  font-size: 13px;
  padding: 10px 12px;
  border-radius: 8px;
  margin-top: 14px;
}

.msg.error { background: #fdecea; color: var(--danger); }
.msg.success { background: #e9f7ef; color: var(--success); }
.msg.info { background: #eaf1fb; color: var(--steel); }

.case-badge {
  display: inline-block;
  font-family: ui-monospace, SFMono-Regular, Menlo, monospace;
  font-weight: 700;
  background: var(--navy);
  color: var(--gold);
  padding: 4px 10px;
  border-radius: 6px;
  font-size: 14px;
}

.thread {
  display: flex;
  flex-direction: column;
  gap: 14px;
  margin: 20px 0;
}

.bubble {
  max-width: 85%;
  padding: 12px 14px;
  border-radius: 10px;
  border: 1px solid var(--border);
}

.bubble.submitter {
  align-self: flex-start;
  background: #fff;
}

.bubble.admin {
  align-self: flex-end;
  background: #eef4fb;
  border-color: #d5e5f6;
}

.bubble .who {
  font-size: 11px;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.4px;
  color: var(--muted);
  margin-bottom: 4px;
}

.bubble .body { white-space: pre-wrap; font-size: 14px; line-height: 1.45; }

.bubble .when {
  font-size: 11px;
  color: var(--muted);
  margin-top: 6px;
}

.bubble img.attachment {
  display: block;
  margin-top: 8px;
  max-width: 100%;
  border-radius: 8px;
  border: 1px solid var(--border);
  cursor: zoom-in;
}

.status-pill {
  display: inline-block;
  font-size: 11px;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.4px;
  padding: 3px 9px;
  border-radius: 999px;
}

.status-pill.open { background: #eaf1fb; color: var(--steel); }
.status-pill.complete { background: #e9f7ef; color: var(--success); }

/* Admin layout */
.admin-shell {
  display: grid;
  grid-template-columns: 320px 1fr;
  gap: 20px;
  align-items: start;
}

.ticket-list {
  display: flex;
  flex-direction: column;
  gap: 8px;
  max-height: 75vh;
  overflow-y: auto;
}

.ticket-row {
  display: block;
  width: 100%;
  text-align: left;
  background: var(--card);
  border: 1px solid var(--border);
  border-radius: 8px;
  padding: 12px;
  cursor: pointer;
}

.ticket-row.active { border-color: var(--steel); box-shadow: 0 0 0 2px rgba(47,111,176,0.12); }
.ticket-row.unread { border-left: 3px solid var(--gold); }

.ticket-row .row-top {
  display: flex;
  justify-content: space-between;
  font-size: 13px;
  font-weight: 700;
  color: var(--navy);
}

.ticket-row .row-name { font-size: 13px; margin-top: 3px; }
.ticket-row .row-date { font-size: 11px; color: var(--muted); margin-top: 3px; }

.dot {
  display: inline-block;
  width: 7px;
  height: 7px;
  border-radius: 50%;
  background: var(--gold);
  margin-left: 6px;
}

.list-toggle {
  display: flex;
  gap: 6px;
  margin-bottom: 10px;
}

.meta-row {
  display: flex;
  flex-wrap: wrap;
  gap: 6px 18px;
  font-size: 13px;
  color: var(--muted);
  margin-bottom: 6px;
}

.meta-row strong { color: var(--text); }

.empty-state {
  color: var(--muted);
  font-size: 14px;
  padding: 30px 10px;
  text-align: center;
}

.lightbox {
  position: fixed;
  inset: 0;
  background: rgba(16, 32, 59, 0.85);
  display: none;
  align-items: center;
  justify-content: center;
  z-index: 50;
  cursor: zoom-out;
  padding: 20px;
}

.lightbox.open { display: flex; }
.lightbox img { max-width: 100%; max-height: 100%; border-radius: 8px; }

a.plain { color: var(--steel); text-decoration: none; font-weight: 600; font-size: 13px; }
a.plain:hover { text-decoration: underline; }

.hint { font-size: 12px; color: var(--muted); margin-top: 6px; }

/* Spam trap: invisible to people, tempting to bots */
.hp {
  position: absolute;
  left: -10000px;
  width: 1px;
  height: 1px;
  overflow: hidden;
}

/* When the form is shown inside the Squarespace page */
body.embedded { background: transparent; }
body.embedded header.topbar { display: none; }
body.embedded main { padding: 8px 4px 24px; }